Wondering which Club home to visit for your next holiday or special occasion? With our in-depth property and destination knowledge, we'll point you in the right direction.
Here to recommend and assist with pre-booking airport transfers, local restaurants, spa treatments, ski lessons, excursions and much more.
Meet the Personal Concierge Team
With a heart full of passion and an intensive desire of discovering the world, Carolina is all about people, moments and travel. Born and raised in Portugal, with a degree in Event Management and several years of experience in the travel industry, Carolina moved to London and joined The Hideaways Club as she appreciates the high-level of service and loves how the home feeling never goes away.
Head of Concierge
Maria was born and raised in Madrid where she obtained a degree in Tourism, and is fluent in English and Spanish. Before moving to London, Maria worked in other countries including Monaco and the US, and her jobs have always revolved around customer services and guest relations, whether in hotels, cruise companies or airlines. After 10 years spent in the hospitality industry, Maria joined The Hideaways Club in 2014. She loves the exclusive concept of the Club and being able to build a relationship with our Members.
Assistant Head of Personal Concierge Services
Thais Serrano has lived in Spain and Italy before moving to the UK. She graduated with a BA in Tourism and an MA in Events Management and has over 11 years' experience in the hospitality industry.
Elena was born and raised in Florence, and lived in Barcelona for 3 years, where she started her career in customer service. Elena moved to London 5 years ago, where she had the chance to specialise in luxury customer service within the hospitality and leisure industry. She fluently speaks English, Italian and Spanish and is passionate about writing and travel.
Born and raised in Florence, where he worked before joining the Club, Francesco built an extensive background in customer service and hotel reservations. He has an enormous capacity for learning new languages and you can speak with him in Italian, Spanish & English. Francesco is passionate about creating memorable experiences and prides himself on being committed and organised.
Born in Glasgow but raised in London, Fraser has worked for The Hideaways Club for two years. Prior to joining the team he worked in the hospitality industry at various leading venues including Stamford Bridge, Twickenham Stadium and Epsom Downs Racecourse. He also has experience as a chalet host for The Hideaways Club's chalets in Switzerland, where he spent a Winter Season.
Ozlem is a British and Turkish national who speaks English and Turkish fluently. She's studied Business Administration at Hacettepe University and previously worked at Elixir Holidays, a boutique tour operator focusing on luxury travel in the Mediterranean and Turkey. Prior to that, Ozlem worked at Hillside Su Hotel, an award-winning luxury design hotel. She loves guest services and interacting with customers and helping them however she can.
The local concierge Alison at Villa Livka, Island of Brac, Croatia came to our rescue when our hired car from Split airport broke down late at night as we drove a few miles away from the airport. Our family was on a tight schedule to catch the last ferry over to the Island of Brac to stay at Villa Livka. On reaching Alison by mobile she took over, organising taxis, advising the local police about the abandoned car and organising another hired car to be delivered to us on the Island, the following day. Having a Local Concierge who has worked with the Club for many years, with great experience and local knowledge is so invaluable, her efforts to sort everything out were fantastic and this is an element of what makes The Hideaways Club so unique and special.
All the arrangements were as planned, and well done to Maria for putting all the arrangements in place for all 12 members of the family. Mirko was available whenever contacted (including in the middle of the night when a taxi lost its way back to Casa Cielo!). I was recommended some excellent restaurants. Very professional. The location of Casa Cielo is amazing. To wake up to that view every morning was truly uplifting.
The housekeeper is one of those people you just want to pick up and take home with you. Thanks to her I, as a mother of three, truly had a holiday. Nothing was too much trouble.
What has really made a difference to our holidays has been the services from the Concierge Team both centrally and locally in terms of the personal shop, booking trips, restaurants, golf tee times and ski guides... and we have always benefited from expert knowledge and great discounts.
We are very appreciative of the assistance provided by Ozlem with the theatre bookings. She recommended the champagne package and it was excellent.
You delighted us by having the hot tub ready for us on the day we arrived. This really was fantastic!
We'll prepare your Club home to the highest standards and personal preferences prior to your arrival.
There's nothing better than coming home to a warm welcome and well-stocked fridge with peace of mind that all cleaning, housekeeping and upkeep have been meticulously taken care of.
Mala Strana, Prague, Czech Republic
Rasti started overseeing Mala Strana, Prague in 2019. Rasti moved to Prague 10 years ago to start a new life after finishing his ice-hockey career. He has previous experiences in luxury travel industry and property management. His passion is good food, travel, live concerts and sport, especially ice-hockey and tennis.
Tyron Maclean & Rianna Schiller
Chalet Soleil & Chalet Farniente, Chamonix, France
Rianne and Tyron started working with The Hideaways Club in 2018 in Nendaz, Switzerland. Since 2019 they have taken up the Local Concierge position in Chamonix. Rianne (Dutch) and Tyron (Australian) have been travelling the world together for 6 years and are now based in Chamonix. They love skiing in winter and hiking in summer so they can recommend the best places to go based on their own experiences.
Chalet Lumiere, Morzine, France
Katy has been living in Morzine for over 10 years now, she started working for The Hideaways Club at Chalet Lumiere in 2012. Katy is well established in Morzine, with great knowledge of the area, and many local contacts at hand. She has a real love and dedication for 'Lumi', keeping it maintained to the highest of standards and going the extra mile for the Owners. Along with the occasional helping hand from her husband Gareth they bring a real family vibe and 'home from home' feel to the chalet.
La Retraite, Le Rouret, France
Jean Luc joined The Hideaways Club in 2018 as Local Concierge for La Retraite. After 20 years of experience running a Squad Brigade as Fireman Officer and a preventionist in African hydrocarbon plants. Jean Luc is helped by a team; Marie-Jo, Celine, Amy and Tom, who are on-hand to help you during your ''sejour''!
Villa La Colline, Cote D'Azur, France
Julie began her work with The Hideways Club in 2015 leaving behind a career in accountancy. Julie alongside her family re-located to the French Riviera 11 years ago. Over the years Julie has discovered all the quaint and wonderful hidden treasures of the Riviera, and is very happy to share all that this beautiful and wonderful location has to offer.
Neassa Grennan Hunt
Villa Marianne, Mollégès, France
Having spent more than 10 years working in lighting and design in Dublin, Neassa moved to Provence where she has worked on managing renovation projects which has led to managing homes for property owners. Being Irish, she thoroughly enjoys meeting people from all walks of life and sharing with them her passion for Provence.
Potsdamer Platz, Berlin, Germany
Milli joined the Club in 2011 when the Potsdamer Platz apartment first opened. Milli's passion lies in interior/ exterior design especially upcycling. You are able to see her designs in the restaurant which she part owns - LAUSEBENGEL which specializes in Berlin cuisine with a modern twist.
Kentroma House, Corfu, Greece
Costas started working with the Hideaways Club in 2015 as Local Concierge for Kentroma House in Corfu. Costas was born in Athens where he studied accounting. He moved to Corfu over 10 years ago and founded his own property management company in 2018.
Villa Anatoli, Crete, Greece
Eleni has been the Local Concierge at Villa Anatalio since opening in 2015.
Asmara. Bali, Indonesia
Gede joined The Hideaways Club in 2019 as Local Concierge for Villa Asmara. Gede is originally Balinese with an amazing wealth of knowledge for his home island . Gede has worked both locally and internationally in the property and hospitality industry over the past 15 years.
Villa Ombak, Bali, Indonesia
Rosa has been the Local Concierge for Villa Ombak since 2018 and she's originally from Sumatra. She loves meeting new people, travelling and languages.
Casa Cielo, Sardinia, Italy
Mirko started working with The Hideaways Club in 2013 as Local Concierge for Casa Cielo, he has experience in managing properties with the Real Estate Engel & Völkers, Porto Cervo. Mirko was originally from Verse but has been a long term resident in Sardinia for several years.
Casa Paradiso, Lake Maggiore, Italy
Together with her son Scott, Annette relocated to Lombardy to open Casa Paradiso in 2019. She has been a property and project manager in Italy for almost 20 years. Annette has had the pleasure of working for many villas around Tuscany with her passion more than anything is multi-organising and creating bespoke itinerary for the Owners.
Casa Paradiso, Lake Maggiore, Italy
Scott has been a property mananger for 5 years and started overseeing Casa Paradiso in 2019. He enjoys learning new talents and it's a great experience to meet Owners from all over! Scott is very creative - in his free time he enjoys gaming and writing visual novels.
Il Bosco, Tuscany, Italy
Marinella was born in Montreal Canada, speaking English, French and Italian fluently. She studied and obtained a Tourism Certificate in Montreal and traveled to Italy for the first time in 1990. Where she simply fell in love with everything 'Italian'. Putting roots down and choosing to make Tuscany her home since 1994, where she absolutely relishes in sharing her vast knowledge of this beautiful Italian region. Marinella is a travel and events planner in Italy, making 'your wish her command' - our very own 'Italian Gennie!
Podere Le Sensaie, Tuscany, Italy
Ally started working with The Hideaways Club in 2011. Originally from Sydney, Australia; she moved to Europe in 2006, where she fell in love with Tuscany, settling there in 2008. She gained her experience in hospitality and property management.
Spanish Steps, Rome, Italy
Danielle was born and raised in Amsterdam & started traveling from a young age. She's lived in Australia, New Zealand, France and the UK. After falling in love with everything Italy has to offer, Danielle moved to Rome 3 years ago and started working for The Hideaways Club shortly after. She still loves to travel as often as possible, as it's one of her biggest passions.
The Old Mill, Sicily, Italy
Paola started working for The Hideaways Club in 2017 and was an integral part in the opening of the villa. She has a degree in Communication Sciences specialising in Editing and Marketing. Paola also lived in London for 4 years and then returned to Sicily. Her passions include travel and cooking.
Masseria L'Olivo, Puglia, Italy
Paola started working with The Hideaways Club in 2018 a Local Concierge for Masseria L'Olivo. Born and raised in Salento, she migrated to Northern Italy for her university studies and subsequently experienced life abroad for some time. Then something completely unexpected started to kick in her mind: she missed Salento, the warmth of its sun, the flavours of its tomatoes, the mesmerizing buzz of its cicadas, the beauty of its peaceful olive groves. So she came back, and her goal is to spread the love for her homeland with everyone!
Sabrina joined The Hideaways Club in November 2011 and is the
Local Concierge for Stargazer, Mauritius. Before that, she worked
at AML (Airport of Mauritius Limited) as public relations officer
in the VIP and State Lounges.
Sabrina then moved to Constance Prince Maurice hotel which is apart of the Relais & Chateaux properties as guest relations officer and wedding planner. Sabrina has lived in Domaine de Bel Ombre estate for more than 25 years, she knows the estate and its surroundings very well.
Dar Hasnaa, Marrakech, Morocco
Houssein has been working with The Hideaways Club in 2006 as Local Concierge for Dar Hasnaa. Houssein was born and raised in Morocco which gave him the advantage of knowing hidden places and the most enjoyable spots of the mountains (such as the souks and traditional Berber restaurants). He grew the ability of entertaining guests regardless of the circumstances from a total 30 years of experience where he has gained contacts in each and every Moroccan city. From leading tours to local museums to taking groups around Morocco. Houssein is one of the well experienced tourists guides you could ever encounter.
Quinta Algarvia & Villa Palmeira, The Algarve, Portugal
Nicole started working with The Hideaways Club in August 2007 as the Local Concierge for Quinta Algarvia. Since then, she has also taken up the role at Villa Palmeira. Nicole is a long-term resident in Portugal but is originally from Munich in Germany. Nicole founded her own property management and concierge company in 2007 to offer a bespoke and exclusive service in the Algarve's Golden Triangle.
Villa Arabella, Western Cape, South Africa
John started as Local Concierge for the Arabella in 2009. He has lived on the Arabella estate since 2007 and is familiar with the estate and all its surrounding area. He was born in Cape Town and has lived in the Western Cape most of his life; he has a deep knowledge and personal love of the area. John, having travelled extensively all over the world, understands and appreciates the importance of visitors receiving friendly, prompt responses to their queries and other requirements.
Villa Steenberg, Steenberg, South Africa
Heather has been Local Concierge at Villa Steenberg since 2007. She has experinece in gym management, property & building managment and concierge services. Heather has extensive knowledge of the area, having lived there most of her life.
Calle Princesca, Barcelona, Spain
Kerry joined The Hideaways Club in 2011 as Local Concierge for Calle Princesca, Barcelona. She started her own property management and concierge company in 2010. Kerry has been sharing her expertise and travel knowledge for over 10 years, creating thousands of memorable travel experiences for the Owners.
Gran Vista & La Pleta, Mallorca, Spain
Aleksandra started working with The Hideaways Club in 2012 as Local Concierge for Kensington Gardens, London. In 2019 she relocated to Mallorca and is now overseeing Gran Vista and La Pleta. Aleksandra was born and raised in Bulgaria, she has spent most of her life living abroad as a long-term resident of US and UK. Where she obtained her bachelor's degree in industrial engineering, during her summer holidays from university she worked as a Reservations specialist and Hotel Assistant Manager. When she is not working, she enjoys aerial yoga, backpacking and volunteering with the local pet shelter.
Villa Dorada, Sotogrande, Spain
With more than a decade of experience in all aspects of property management, travel and the concierge industry. Mercedes possess a genuine curiosity for people's stories, which translate perfectly to her role as Concierge. Using professionals with the highest standards of service she brings this exclusive association to our Owners, anticipating their every need. She knows the value of being an excellent and imaginative problem-solver in both industries.
Villa La Solana, Ibiza, Spain
Originally from the West Midlands, Kate started working in the travel industry when she left school. From a YTS making tea and stamping brochures for an independent travel agent to managing a call centre for the largest UK tour operator. She has a wealth of experience and customer service under her belt. Kate began working overseas as a holiday pvepresentative enjoying 13 back to back seasons in Spain, Turkey, Greece, Cyprus and Italy. After a few years back in the UK, Kate returned overseas, settling in Ibiza after being offered the role as Local Concierge for The Hideaways Club in 2014 and now calls Ibiza home.
Maliga Kanda, Galle, Sri Lanka
Shaluka joined the The Hideaways Club in 2011 as a Local Concierge and now also doubles up as the famous in-house chef. He has over 23 years in cooking and hotel management allowing him to offer unique experiences to the Owners when staying at the villa and exploring local areas.
Nendaz Chalets; Lune, Etoile, Gingembre and Renard, Switzerland
Matt started working for The Hideaways Club in the winter of 2017 as a Chalet Host, where he experienced his first taste of our Nendaz property portfolio. A few years on and Matt is returning for his third winter season and is ready to expertly recommend the finest pistes to ski and the top places to truly relax in the Rhône Valley. Matt has experienced some of the true delights that the 4 Valees can offer. Originally from Harrogate in England, he has a wealth of experience providing excellent customer service and proven track record for going above & beyond expectations for The Hideaways Club Owners with massive smile!
Baan Metta, Koh Samui, Thailand
Khun Ann started working with The Hideaways Club in 2012 as Local Concierge for Baan Metta. She has over 20 years of experience in guest services including food & beverage and hospitality.
Santisook, Southwest Phuket, Thailand
Dam started working with The Hideaway Club in 2018 as a Local Concierge for Santisook. He has over 15 years experience from in hotel industry in Khaolak, Koh Sumui and Phuket & has outstanding knowledge in hotel managment services and front office operations.
Volker Kevin Capito
The River, Bangkok, Thailand
Volker joined The Hideaways Club in 2012 as the Local Concierge for the stunning Bangkok apartment at 'The River', with 25 years of experience in worldwide luxury travel and hospitality sectors. He is well known for his unique activity concepts and knowledge of hidden places, and always likes to give visitors the local experience, combined with a safe and quality service. He has long been involved in top sporting event management such as; Formula One Paddock hospitality, VIP lounges of Olympic Games and responsible for VIP Hospitality of the Football World Championship, founded TUI Sports and creating the VIP offers of airtours, and involved in the organization of the Race Of Champions.
Villa Layan, Phuket, Thailand
Neung started working with the Hideaways Club in 2009 as Local Concierge for Villa Layan. She has over 19 years experience of the luxury travel industry in Phuket, after doing internships which included the food and beverage department of a leading 6-star hotel on the island and various positions on the "world's most luxurious cruise ship".
Galata, Istanbul, Turkey
Soner has always been extremely passionate about hospitality and loves meeting people from different countries and cultures. To pursue his passion for hospitality, he studied in the United States of America in Iowa City for three years.
Kalkan View & Kalkan Heights, Kalkan, Turkey
Ozay Kocadag has been the Local Concierge for Kalkan Heights and Kalkan View for over 6 years. Ozay is from Kalkan itself with many generations of his family growing up in the local area. Ozay produces his own olive oil from olives picked from the local area, some of the olives come from the trees around The Hideaways Club homes. They also produce homemade Turkish Delight and take great pleasure in giving both these as gifts to the Owners.
United Arab Emirates
The Address, Dubai, UAE
Aurore is originally from France and now expatriated for 15 years across several countries where she was working as a Communication and Marketing Executive. Since her arrival in Dubai in 2017, she have worked in different roles in hospitality and now studying journalism & Arabic. Aurore loves off-roading, scuba diving and travelling.
Kensington Gardens, London, UK
Stoyan has been with The Hideaways Club since 2019. Prior to that, he worked in high-end retail and events. He's fascinated by London and always on the lookout for new and fun things to do in the marvellous city. Stoyan is always happy to give you tips for an authentic Londoner experience.
Sloane Street, London, UK
Aideen has been with The Hideaways Club since 2011. She has had the pleasure of being concierge to Kensington Gardens and now Sloane Street. Aideen is a chef having trained at the wonderful school of Prue Leith. Her passion is travel and all the foods connected to the country she's visiting.
Villa Livka, Brac, Croatia
Alison has been the Local Concierge at Villa Livka since opening in 2010.
Alistair joined The Hideaways Club in 2013 bringing with him 20 years of operational experience in the hospitality and leisure sectors. Prior to joining The Hideaways Club, he held senior management positions with David Lloyd Leisure, Chelsea Harbour Club, Hilton Worldwide, Marriott International and the luxury Mulia Resort Bali. Alistair is responsible for managing property operations in Croatia, Greece, Italy, Turkey, Dubai, Indonesia, Japan, Morocco, Portugal, Spain, Sri Lanka and Thailand.
United States of America
Broadway Penthouse, New York City, USA
Alanna has been the Local Concierge of the Broadway Penthouse since opening in 2011.
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