Service

Maria was born and raised in Madrid where she obtained a degree in Tourism, and is fluent in English and Spanish. Before moving to London, Maria worked in other countries including Monaco and the US, and her jobs have always revolved around customer services and guest relations, whether in hotels, cruise companies or airlines. After 10 years spent in the hospitality industry, Maria joined The Hideaways Club in 2014. She loves the exclusive concept of the Club and being able to build a relationship with the Owners.

Email: mariamoro@thehideawaysclub.com

Thais Serrano has lived in Spain and Italy before moving to the UK. She graduated with a BA in Tourism and an MA in Events Management and has over 11 years' experience in the hospitality industry.

Email: thais@thehideawaysclub.com

With a heart full of passion and an intensive desire of discovering the world, Carolina is all about people, moments and travel. Born and raised in Portugal, with a degree in Event Management and several years of experience in the travel industry, Carolina moved to London and joined The Hideaways Club as she appreciates the high-level of service and loves how the home feeling never goes away.

Email: carolina@thehideawaysclub.com

Elena was born and raised in Florence, and lived in Barcelona for 3 years, where she started her career in customer service. Elena moved to London 5 years ago, where she had the chance to specialise in luxury customer service within the hospitality and leisure industry. She fluently speaks English, Italian and Spanish and is passionate about writing and travel.

Email: elenamasserelli@thehideawaysclub.com

Born and raised in Florence, where he worked before joining the Club, Francesco built an extensive background in customer service and hotel reservations. He has an enormous capacity for learning new languages and you can speak with him in Italian, Spanish & English. Francesco is passionate about creating memorable experiences and prides himself on being committed and organised.

Email: francesco@thehideawaysclub.com

Born in Glasgow but raised in London, Fraser has worked for The Hideaways Club for two years. Prior to joining the team he worked in the hospitality industry at various leading venues including Stamford Bridge, Twickenham Stadium and Epsom Downs Racecourse. He also has experience as a chalet host for The Hideaways Club's chalets in Switzerland, where he spent a Winter Season.

Email: fraser@thehideawaysclub.com

Ozlem is a British and Turkish national who speaks English and Turkish fluently. She's studied Business Administration at Hacettepe University and previously worked at Elixir Holidays, a boutique tour operator focusing on luxury travel in the Mediterranean and Turkey. Prior to that, Ozlem worked at Hillside Su Hotel, an award-winning luxury design hotel. She loves guest services and interacting with customers and helping them however she can.

Email: ozlemozdemir@thehideawaysclub.com

Rasti started overseeing Mala Strana, Prague in 2019. Rasti moved to Prague 10 years ago to start a new life after finishing his ice-hockey career. He has previous experiences in luxury travel industry and property management. His passion is good food, travel, live concerts and sport, especially ice-hockey and tennis.

Rianne and Tyron started working with The Hideaways Club in 2018 in Nendaz, Switzerland. Since 2019 they have taken up the Local Concierge position in Chamonix. Rianne (Dutch) and Tyron (Australian) have been travelling the world together for 6 years and are now based in Chamonix. They love skiing in winter and hiking in summer so they can recommend the best places to go based on their own experiences.

Katy has been living in Morzine for over 10 years now, she started working for The Hideaways Club at Chalet Lumiere in 2012. Katy is well established in Morzine, with great knowledge of the area, and many local contacts at hand. She has a real love and dedication for 'Lumi', keeping it maintained to the highest of standards and going the extra mile for the Owners. Along with the occasional helping hand from her husband Gareth they bring a real family vibe and 'home from home' feel to the chalet.

Jean Luc joined The Hideaways Club in 2018 as Local Concierge for La Retraite. After 20 years of experience running a Squad Brigade as Fireman Officer and a preventionist in African hydrocarbon plants. Jean Luc is helped by a team; Marie-Jo, Celine, Amy and Tom, who are on-hand to help you during your ''sejour''!

Julie began her work with The Hideways Club in 2015 leaving behind a career in accountancy. Julie alongside her family re-located to the French Riviera 11 years ago. Over the years Julie has discovered all the quaint and wonderful hidden treasures of the Riviera, and is very happy to share all that this beautiful and wonderful location has to offer.

Having spent more than 10 years working in lighting and design in Dublin, Neassa moved to Provence where she has worked on managing renovation projects which has led to managing homes for property owners. Being Irish, she thoroughly enjoys meeting people from all walks of life and sharing with them her passion for Provence.

Milli joined the Club in 2011 when the Potsdamer Platz apartment first opened. Milli's passion lies in interior/ exterior design especially upcycling. You are able to see her designs in the restaurant which she part owns - LAUSEBENGEL which specializes in Berlin cuisine with a modern twist.

Costas started working with The Hideaways Club in 2015 as Local Concierge for Kentroma House in Corfu. Costas was born in Athens where he studied accounting. He moved to Corfu over 10 years ago and founded his own property management company in 2018.

Eleni has been the Local Concierge at Villa Anatalio since opening in 2015.

Gede joined The Hideaways Club in 2019 as Local Concierge for Villa Asmara. Gede is originally Balinese with an amazing wealth of knowledge for his home island . Gede has worked both locally and internationally in the property and hospitality industry over the past 15 years.

Rosa has been the Local Concierge for Villa Ombak since 2018 and she's originally from Sumatra. She loves meeting new people, travelling and languages.

Mirko started working with The Hideaways Club in 2013 as Local Concierge for Casa Cielo, he has experience in managing properties with the Real Estate Engel & Völkers, Porto Cervo. Mirko was originally from Verse but has been a long term resident in Sardinia for several years.

Together with her son Scott, Annette relocated to Lombardy to open Casa Paradiso in 2019. She has been a property and project manager in Italy for almost 20 years. Annette has had the pleasure of working for many villas around Tuscany with her passion more than anything is multi-organising and creating bespoke itinerary for the Owners.

Scott has been a property mananger for 5 years and started overseeing Casa Paradiso in 2019. He enjoys learning new talents and it's a great experience to meet Owners from all over! Scott is very creative - in his free time he enjoys gaming and writing visual novels.

Marinella was born in Montreal Canada, speaking English, French and Italian fluently. She studied and obtained a Tourism Certificate in Montreal and traveled to Italy for the first time in 1990. Where she simply fell in love with everything 'Italian'. Putting roots down and choosing to make Tuscany her home since 1994, where she absolutely relishes in sharing her vast knowledge of this beautiful Italian region. Marinella is a travel and events planner in Italy, making 'your wish her command' - our very own 'Italian Gennie!

Ally started working with The Hideaways Club in 2011. Originally from Sydney, Australia; she moved to Europe in 2006, where she fell in love with Tuscany, settling there in 2008. She gained her experience in hospitality and property management.

Danielle was born and raised in Amsterdam & started traveling from a young age. She's lived in Australia, New Zealand, France and the UK. After falling in love with everything Italy has to offer, Danielle moved to Rome 3 years ago and started working for The Hideaways Club shortly after. She still loves to travel as often as possible, as it's one of her biggest passions.

Paola started working for The Hideaways Club in 2017 and was an integral part in the opening of the villa. She has a degree in Communication Sciences specialising in Editing and Marketing. Paola also lived in London for 4 years and then returned to Sicily. Her passions include travel and cooking.

Paola started working with The Hideaways Club in 2018 a Local Concierge for Masseria L'Olivo. Born and raised in Salento, she migrated to Northern Italy for her university studies and subsequently experienced life abroad for some time. Then something completely unexpected started to kick in her mind: she missed Salento, the warmth of its sun, the flavours of its tomatoes, the mesmerizing buzz of its cicadas, the beauty of its peaceful olive groves. So she came back, and her goal is to spread the love for her homeland with everyone!

Sabrina joined The Hideaways Club in November 2011 and is the Local Concierge for Stargazer, Mauritius. Before that, she worked at AML (Airport of Mauritius Limited) as public relations officer in the VIP and State Lounges.

Sabrina then moved to Constance Prince Maurice hotel which is apart of the Relais & Chateaux properties as guest relations officer and wedding planner. Sabrina has lived in Domaine de Bel Ombre estate for more than 25 years, she knows the estate and its surroundings very well.

Houssein has been working with The Hideaways Club in 2006 as Local Concierge for Dar Hasnaa. Houssein was born and raised in Morocco which gave him the advantage of knowing hidden places and the most enjoyable spots of the mountains (such as the souks and traditional Berber restaurants). He grew the ability of entertaining guests regardless of the circumstances from a total 30 years of experience where he has gained contacts in each and every Moroccan city. From leading tours to local museums to taking groups around Morocco. Houssein is one of the well experienced tourists guides you could ever encounter.

Nicole started working with The Hideaways Club in August 2007 as the Local Concierge for Quinta Algarvia. Since then, she has also taken up the role at Villa Palmeira. Nicole is a long-term resident in Portugal but is originally from Munich in Germany. Nicole founded her own property management and concierge company in 2007 to offer a bespoke and exclusive service in the Algarve's Golden Triangle.

John started as Local Concierge for the Arabella in 2009. He has lived on the Arabella estate since 2007 and is familiar with the estate and all its surrounding area. He was born in Cape Town and has lived in the Western Cape most of his life; he has a deep knowledge and personal love of the area. John, having travelled extensively all over the world, understands and appreciates the importance of visitors receiving friendly, prompt responses to their queries and other requirements.

Heather has been Local Concierge at Villa Steenberg since 2007. She has experinece in gym management, property & building managment and concierge services. Heather has extensive knowledge of the area, having lived there most of her life.

Kerry joined The Hideaways Club in 2011 as Local Concierge for Calle Princesca, Barcelona. She started her own property management and concierge company in 2010. Kerry has been sharing her expertise and travel knowledge for over 10 years, creating thousands of memorable travel experiences for the Owners.

Aleksandra started working with The Hideaways Club in 2012 as Local Concierge for Kensington Gardens, London. In 2019 she relocated to Mallorca and is now overseeing Gran Vista and La Pleta. Aleksandra was born and raised in Bulgaria, she has spent most of her life living abroad as a long-term resident of US and UK. Where she obtained her bachelor's degree in industrial engineering, during her summer holidays from university she worked as a Reservations specialist and Hotel Assistant Manager. When she is not working, she enjoys aerial yoga, backpacking and volunteering with the local pet shelter.

With more than a decade of experience in all aspects of property management, travel and the concierge industry. Mercedes possess a genuine curiosity for people's stories, which translate perfectly to her role as Concierge. Using professionals with the highest standards of service she brings this exclusive association to our Owners, anticipating their every need. She knows the value of being an excellent and imaginative problem-solver in both industries.

Originally from the West Midlands, Kate started working in the travel industry when she left school. From a YTS making tea and stamping brochures for an independent travel agent to managing a call centre for the largest UK tour operator. She has a wealth of experience and customer service under her belt. Kate began working overseas as a holiday pvepresentative enjoying 13 back to back seasons in Spain, Turkey, Greece, Cyprus and Italy. After a few years back in the UK, Kate returned overseas, settling in Ibiza after being offered the role as Local Concierge for The Hideaways Club in 2014 and now calls Ibiza home.

Hansi joined The Hideaways Club in 2020 as Co-General Manager for the Nendaz Ski Resort. He is a Swiss National with an avid interest in Hotel and F&B operations. Hansi began his hospitality adventure over 20 years ago, studying International Hotel Management in South Africa and learning three languages along the way. Hansi joined the Club from the beautiful Armathwaite Hall Hotel & Spa and has extensive resort management experience having worked for luxury independent and large-scale hotels across Europe and Africa.

Mags joined The Hideaways Club in 2020 as Co-General Manager for the Nendaz Resort, bringing with her a wealth of experience in Front of House operations and extensive understanding of cleaning standards required for a Covid secure stay. Her most recent experience has been with the stunning North Lakes Hotel & Spa and The Slaughters Manor Hotel (part of Andrew Brownsword Hotels). In her spare time Mags loves baking (you may sample some of this during your next trip) as well as refreshing her French language skills.

Khun Ann started working with The Hideaways Club in 2012 as Local Concierge for Baan Metta. She has over 20 years of experience in guest services including food & beverage and hospitality.

Dam started working with The Hideaway Club in 2018 as a Local Concierge for Santisook. He has over 15 years experience from in hotel industry in Khaolak, Koh Sumui and Phuket & has outstanding knowledge in hotel managment services and front office operations.

Volker joined The Hideaways Club in 2012 as the Local Concierge for the stunning Bangkok apartment at 'The River', with 25 years of experience in worldwide luxury travel and hospitality sectors. He is well known for his unique activity concepts and knowledge of hidden places, and always likes to give visitors the local experience, combined with a safe and quality service. He has long been involved in top sporting event management such as; Formula One Paddock hospitality, VIP lounges of Olympic Games and responsible for VIP Hospitality of the Football World Championship, founded TUI Sports and creating the VIP offers of airtours, and involved in the organization of the Race Of Champions.

Neung started working with the Hideaways Club in 2009 as Local Concierge for Villa Layan. She has over 19 years experience of the luxury travel industry in Phuket, after doing internships which included the food and beverage department of a leading 6-star hotel on the island and various positions on the "world's most luxurious cruise ship".

Soner has always been extremely passionate about hospitality and loves meeting people from different countries and cultures. To pursue his passion for hospitality, he studied in the United States of America in Iowa City for three years.

Ozay Kocadag has been the Local Concierge for Kalkan Heights and Kalkan View for over 6 years. Ozay is from Kalkan itself with many generations of his family growing up in the local area. Ozay produces his own olive oil from olives picked from the local area, some of the olives come from the trees around The Hideaways Club homes. They also produce homemade Turkish Delight and take great pleasure in giving both these as gifts to the Owners.

Aurore is originally from France and now expatriated for 15 years across several countries where she was working as a Communication and Marketing Executive. Since her arrival in Dubai in 2017, she have worked in different roles in hospitality and now studying journalism & Arabic. Aurore loves off-roading, scuba diving and travelling.

Alison has been with The Hideaways Club since 2009 when Villa Livka first opened. She moved to Croatia in 2004 from London to set up her property and rental management business in Trogir. She is now based in Split and oversees a dedicated team who look after Villa Livka.

Alistair joined The Hideaways Club in 2013 bringing with him 20 years of operational experience in the hospitality and leisure sectors. Prior to joining The Hideaways Club, he held senior management positions with David Lloyd Leisure, Chelsea Harbour Club, Hilton Worldwide, Marriott International and the luxury Mulia Resort Bali. Alistair is responsible for managing property operations in Indonesia, Japan, Morocco, Portugal, Spain, Thailand and UAE.

Email: alistairjack@thehideawaysclub.com

Alanna has been the Local Concierge of the Broadway Penthouse since opening in 2011.