Service

Maria was born and raised in Madrid where she obtained a degree in Tourism, and is fluent in English and Spanish. Before moving to London, Maria worked in other countries including Monaco and the US, and her jobs have always revolved around customer services and guest relations, whether in hotels, cruise companies or airlines. After 10 years spent in the hospitality industry, Maria joined The Hideaways Club in 2014. She loves the exclusive concept of the Club and being able to build a relationship with the Owners.

Email: mariamoro@thehideawaysclub.com

Thais Serrano has lived in Spain and Italy before moving to the UK. She graduated with a BA in Tourism and an MA in Events Management and has over 11 years' experience in the hospitality industry.

Email: thais@thehideawaysclub.com

Elena was born and raised in Florence, and lived in Barcelona for 3 years, where she started her career in customer service. Elena moved to London 5 years ago, where she had the chance to specialise in luxury customer service within the hospitality and leisure industry. She fluently speaks English, Italian and Spanish and is passionate about writing and travel.

Email: elenamasserelli@thehideawaysclub.com

Born and raised in Florence, where he worked before joining the Club, Francesco built an extensive background in customer service and hotel reservations. He has an enormous capacity for learning new languages and you can speak with him in Italian, Spanish & English. Francesco is passionate about creating memorable experiences and prides himself on being committed and organised.

Email: francesco@thehideawaysclub.com

Ozlem is a British and Turkish national who speaks English and Turkish fluently. She's studied Business Administration at Hacettepe University and previously worked at Elixir Holidays, a boutique tour operator focusing on luxury travel in the Mediterranean and Turkey. Prior to that, Ozlem worked at Hillside Su Hotel, an award-winning luxury design hotel. She loves guest services and interacting with customers and helping them however she can.

Email: ozlemozdemir@thehideawaysclub.com

Alison has been with The Hideaways Club since 2009 when Villa Livka first opened. She moved to Croatia in 2004 from London to set up her property and rental management business in Trogir. She is now based in Split and oversees a dedicated team who look after Villa Livka.

Rasti started overseeing Mala Strana, Prague in 2019. Rasti moved to Prague 10 years ago to start a new life after finishing his ice-hockey career. He has previous experiences in the luxury travel industry and property management. His passion is good food, travel, live concerts and sport, especially ice-hockey and tennis.

Rianne and Tyron joined The Hideaways Club in 2018, in Nendaz, Switzerland before taking up the roles of Property Managers in Chamonix. Rianne (Dutch) and Tyron (Australian) have been travelling the world together for 6 years, they love skiing in winter and hiking in summer and have some great recommendations based on their own experiences.

Katy has been living in Morzine for over 10 years now, she started working for The Hideaways Club at Chalet Lumiere in 2012. Katy is well established in Morzine, with great knowledge of the area, and many local contacts at hand. She has a real love and dedication for 'Lumi', keeping it maintained to the highest of standards and going the extra mile for the Owners. Along with the occasional helping hand from her husband Gareth they bring a real family vibe and 'home from home' feel to the chalet.

Julie began her work with The Hideways Club in 2015 leaving behind a career in accountancy. Julie alongside her family re-located to the French Riviera 11 years ago. Over the years Julie has discovered all the quaint and wonderful hidden treasures of the Riviera, and is very happy to share all that this beautiful and wonderful location has to offer.

Neassa started working with The Hideaways Club in 2017, having spent more than 10 years working in lighting and design in Dublin, she decided to relocate to Provence. Neassa has vast experience in overseeing property renovation projects and managing homes for property owners. Being Irish, she thoroughly enjoys meeting people from all walks of life and sharing with them her passion for Provence.

Izzie and Anton joined The Hideaways Club in 2020 where they worked in Nendaz, Switzerland before taking up the role of Property Managers at La Retraite. Izzie (English) and Antonin (French) have over 15 years of experience together across the hospitality sector, having met in New Zealand where they were travelling previously. With a shared love of travel and cuisine, they specialise in providing a unique experience for any Owner and always finding ways to personalise their stay.

Milli joined The Hideaways Club in 2011, when the Potsdamer Platz apartment first opened. Milli's passion lies in interior and exterior design, especially upcycling. You are able to see her designs in the restaurant which she part owns, LAUSEBENGEL that specialises in Berlin cuisine with a modern twist.

Costas started working with The Hideaways Club in 2015 as Property Manager for Kentroma House in Corfu. Costas was born in Athens where he studied accounting. He moved to Corfu over 10 years ago and founded his own property management company in 2018.

Eleni has been the Property Manager at Villa Anatalio since opening in 2015.

Gede joined The Hideaways Club in 2019 as Property Manager for Asmara and prides himself on his extensive local knowledge. Gede has worked both locally and internationally in the property & hospitality industry for the past 15 years.

Rosa joined The Hideaways Club in 2018 as Property Manager for Villa Ombak. She's originally from Sumatra and loves meeting new people, travelling and languages.

Mirko started working with The Hideaways Club in 2013 as Property Manager for Casa Cielo. He gained valuable experience in managing properties with Engel & Völkers, Porto Cervo. Mirko was originally from Verse but has been a long-term resident in Sardinia for several years.

Annette joined The Hideaways Club in 2019 as Property Manager for Casa Paradiso and has over 20 years' experience in property and project management. Annette enjoys creating bespoke itinerary for the Owners so they can enjoy the local area and experience it just like a local.

Scott joined The Hideaways Club in 2019 as Property Manager for Casa Paradiso. Previously he had over 5 years' experience in property management. He enjoys learning new talents, and loves being able to meet Owners from all over the world. Scott is also very creative and in his free time he enjoys gaming & writing visual novels.

Paola started working with The Hideaways Club in 2018 as Property Manager for Masseria L'Olivo. She was born and raised in Salento but migrated to Northern Italy for her university studies. After completing her studies, Paola set off to travel around the world, however something completely unexpected started to happen, she missed Salento! The warmth of its sun, the flavours of its tomatoes, the mesmerizing buzz of its cicadas, the beauty of its peaceful olive groves. So, she moved home and now her goal is to spread the love for her homeland with everyone.

Ally started working with The Hideaways Club in 2011. Originally from Sydney, Australia, she moved to Europe in 2006, where she fell in love with Tuscany, settling there in 2008. She has experience in hospitality and property management.

Danielle was born and raised in Amsterdam & started traveling from a young age. She's lived in Australia, New Zealand, France and the UK. After falling in love with everything Italy has to offer, Danielle moved to Rome 3 years ago and started working for The Hideaways Club shortly after. She still loves to travel as often as possible, as it's one of her biggest passions.

Paola started working for The Hideaways Club in 2017 and was an integral part in the opening of the villa. She has a degree in Communication Sciences specialising in Editing and Marketing. Paola also lived in London for 4 years and then returned to Sicily. Her passions include travel and cooking.

Sabrina joined The Hideaways Club in November 2011 and is the Property Manager for Stargazer, Mauritius. Before that, she worked at AML (Airport of Mauritius Limited) as public relations officer in the VIP and State Lounges. Sabrina then moved to Constance Prince Maurice hotel as guest relations officer and wedding planner. Sabrina has lived in Domaine de Bel Ombre estate for more than 25 years, she knows the estate and its surroundings very well.

Houssein has been working with The Hideaways Club since 2006 as Property Manager for Dar Hasnaa. Houssein was born and raised in Morocco which gave him the advantage of knowing hidden places such as the souks and traditional Berber restaurants. He very much enjoys taking groups around Morocco and sharing his experiences.

Nicole started working with The Hideaways Club in August 2007 as the Property Manager for Quinta Algarvia. Since then, she has also taken up the role at Villa Palmeira. Nicole is a long-term resident in Portugal but is originally from Munich in Germany. Nicole founded her own property management and concierge company in 2007 to offer a bespoke and exclusive service in the Algarve's Golden Triangle.

John joined The Hideaways Club in 2009 as Property Manager for Villa Arabella. He has lived on the Arabella estate since 2007 and is familiar with the estate and its surrounding area. John was born in Cape Town and has lived in the Western Cape most of his life, he has a deep knowledge and personal love of the area. Having travelled extensively all over the world, John understands and appreciates the importance of visitors receiving friendly, prompt responses to their queries and other requirements.

Heather joined The Hideaways Club in 2007 as Property Manager at Villa Steenberg. She has extensive experience in gym, property and building management. Heather has extensive knowledge of the area, having lived there most of her life.

Kerry joined The Hideaways Club in 2011 as Property Manager for Calle Princesca, Barcelona. She started her own property management and concierge company in 2010. Kerry has been sharing her travel knowledge for over 10 years, creating thousands of memorable travel experiences for the Owners.

Aleksandra started working with The Hideaways Club in 2012 as Property Manager for Kensington Gardens, London. In 2019, she relocated to Mallorca and is now overseeing Gran Vista and La Pleta. Aleksandra was born and raised in Bulgaria. She has spent most of her life living abroad as a long-term resident of US and UK, where she obtained her bachelor's degree in industrial engineering. During her summer holidays from university she worked as a Reservations Specialist and Hotel Assistant Manager. When she is not working, she enjoys aerial yoga, backpacking and volunteering with the local pet shelter.

Mercedes joined The Hideaways Club as Property Manager for Villa Dorada. With more than a decade of experience in all aspects of property management, travel and the concierge industry, she possesses a genuine curiosity for people's stories.

Kate joined The Hideaways Club in 2014 as Property Manager for Villa La Solana. Originally from the West Midlands (UK), Kate has a wealth of experience and customer service under her belt. She has enjoyed working overseas as a holiday representative for 13 back-to-back seasons in Spain, Turkey, Greece, Cyprus and Italy.

Hansi joined The Hideaways Club in 2020 as Co-General Manager for the Nendaz Ski Resort. He is a Swiss National with an avid interest in Hotel and F&B operations. Hansi began his hospitality adventure over 20 years ago, studying International Hotel Management in South Africa and learning three languages along the way. Hansi joined the Club from the beautiful Armathwaite Hall Hotel & Spa and has extensive resort management experience having worked for luxury independent and large-scale hotels across Europe and Africa.

Mags joined The Hideaways Club in 2020 as Co-General Manager for the Nendaz Resort, bringing with her a wealth of experience in Front of House operations and extensive understanding of cleaning standards required for a Covid secure stay. Her most recent experience has been with the stunning North Lakes Hotel & Spa and The Slaughters Manor Hotel (part of Andrew Brownsword Hotels). In her spare time Mags loves baking (you may sample some of this during your next trip) as well as refreshing her French language skills.

Khun Ann started working with The Hideaways Club in 2012 as Property Manager for Baan Metta. She has over 20 years of experience in guest services including food & beverage and hospitality.

Volker joined The Hideaways Club in 2012 as the Property Manager for the stunning Bangkok apartment 'The River', he brings with him 25 years of experience in the luxury travel and hospitality sectors. He is well known for his unique activity concepts and knowledge of hidden places, and always likes to give Owners the local experience, combined with a safe and quality service. Volker has long been involved in top sporting event management such as; Formula One Paddock hospitality, VIP lounges of Olympic Games and responsible for VIP Hospitality of the Football World Championship.

Neung started working with the Hideaways Club in 2009 as Property Manager for Villa Layan. She has over 19 years' experience of the luxury travel industry in Phuket, after doing internships for food and beverage departments of a leading 6-star hotel and various positions on the "world's most luxurious cruise ship".

Bio to come

Vera joined The Hideaways Club in 2021 as Property Manager for Galata. She is originally from Istanbul and has in-depth knowledge of the city & everything it has to offer. She is an accomplished chef and caterer, making her very passionate about the Turkish cuisine. Vera also spent some time living in Israel and is fluent in English, Spanish and Hebrew.

Kirsti joined The Hideaways Club in 2021 as Property Manager for Kalkan View and Kalkan Heights. Originally from the UK, she has lived in and around Kalkan since 2006. Kirsti has many years of experience in tourism and the hospitality industry, she is a keen walker with in-depth knowledge of the local area and its rich history.

Aurore is originally from France and now expatriated for 15 years across several countries where she was working as a Communication and Marketing Executive. Since her arrival in Dubai in 2017, she has worked in different roles in hospitality and is now studying journalism & Arabic. Aurore loves off-roading, scuba diving and travelling.

Clem started working with The Hideaways Club in 2021 as the Property Manager for The Mews, London. She was raised between the UK and Florida, and now calls London home. Clem has an in-depth knowledge of the best restaurants and hidden locations for a true local experience. Her passions lie in travel and fine jewellery design - often discovering hidden gems on her trips away.

Alistair joined The Hideaways Club in 2013 bringing with him 20 years of operational experience in the hospitality and leisure sectors. Prior to joining The Hideaways Club, he held senior management positions with David Lloyd Leisure, Chelsea Harbour Club, Hilton Worldwide, Marriott International and the luxury Mulia Resort Bali. Alistair is responsible for managing property operations in Indonesia, Japan, Morocco, Portugal, Spain, Thailand and UAE.

Email: alistairjack@thehideawaysclub.com